Privacy Policy — Arbuckle Nursery and Landscaping
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Privacy Policy

Effective Date: May 6, 2026 · Last Updated: May 6, 2026

1. Introduction

Arbuckle Nursery and Landscaping ("Arbuckle Nursery and Landscaping," "we," "us," "our") operates our website to help homeowners in Indianapolis, Boone County, Hamilton County, Hancock County, Hendricks County, Johnson County, Marion County, Shelby County, and the surrounding central Indiana area request quotes for paver patios, retaining walls, landscape design, planting, fencing, lawn care, and related outdoor work. This Privacy Policy explains what information we collect when you use our website or contact us, how we use that information, who we share it with, and what rights you have regarding your information.

2. Who We Are

Arbuckle Nursery and Landscaping
Address: 1715 South Hunter Road, Indianapolis, IN 46239
Phone: (317) 374-0258
Email: arbucklenursery@gmail.com

3. Information We Collect

When you visit our website, request a quote, contact us through the chat widget, or become a customer, we may collect the following information:

3.1 Information You Provide Directly

  • Contact information: full name, phone number, email address, and property address or ZIP code
  • Project details: the type of work you need (paver patio, retaining wall, landscape design, etc.), your timeline, your preferred budget range, and any photos or notes you share with us
  • Property information: details about your property that help us scope and price the work accurately
  • Payment information: billing name and billing address. Full payment card and bank account information is processed securely by our payment processor and is never stored on our systems.
  • Communications: the content of phone calls, text messages, emails, and chat / web form submissions between you and Arbuckle Nursery and Landscaping

3.2 Information Collected Automatically

  • Device and technical information: IP address, browser type and version, operating system, device type
  • Usage information: pages you view, how long you spend on each page, links you click
  • Referral information: the website or advertisement that sent you to our site
  • Location information: approximate location derived from your IP address (we do not collect precise GPS location)
  • Cookies and tracking technologies: we use cookies, web beacons, pixels, and similar technologies (see Section 8)

3.3 Information from Third Parties

  • Advertising partners: Meta (Facebook and Instagram) and Google may share information about how you interacted with our advertisements
  • Analytics providers: website analytics services share aggregated information about site usage
  • Referrals: existing customers may share your name and contact information when referring you

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Respond to your inquiries about your project and schedule on-site visits
  • Deliver our services — quotes, scheduling, and on-site work
  • Process payments — charge for completed services, send invoices, collect balances
  • Communicate with you — appointment reminders, project updates, invoices, receipts
  • Marketing (with your consent) — promotional offers, seasonal reminders, and landscaping tips by email and text. You can opt out at any time
  • Improve our services and measure advertising effectiveness
  • Prevent fraud and abuse
  • Comply with legal obligations and respond to lawful requests
  • Defend our rights, enforce our agreements, and resolve disputes

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

5.1 Service Providers and Business Partners

We share information with third-party service providers contractually obligated to use your information only to provide the services we have requested. Our service providers include:

  • Iron Automations — our marketing and technology partner (lead capture, CRM, messaging, advertising). See ironautomations.com/privacy.
  • GoHighLevel — CRM and chat-widget platform
  • Meta Platforms, Inc. (Facebook and Instagram) — Meta Pixel and Conversions API for ad measurement and optimization
  • Google LLC — Google Ads and Google Analytics (where used)
  • LeadConnector / Twilio — A2P 10DLC text message delivery
  • Stripe — secure credit card and ACH payment processing (where used)
  • Cloudflare — DNS, content delivery, and security protection
  • Email delivery providers — transactional emails (quotes, invoices, confirmations)

This list may change as we add, replace, or discontinue service providers.

5.2 Legal and Safety Reasons

We may disclose your information to government authorities, courts, or law enforcement when necessary to comply with applicable laws, respond to subpoenas or court orders, protect rights and safety, or enforce our agreements.

5.3 Business Transfers

If Arbuckle Nursery and Landscaping is ever sold, merged, or reorganized, your information may be transferred as part of that transaction. We will notify you of any such change.

5.4 With Your Consent

We may share your information in other ways with your specific consent at the time of collection.

5.5 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for any lawful purpose.

6. SMS and Text Message Communications

By submitting your phone number through our chat widget, web form, or directly by phone, you consent to receive text messages from Arbuckle Nursery and Landscaping about your quote request, scheduled services, invoices, promotional offers, and customer service matters.

  • Opt-out: Reply STOP to any text message to immediately unsubscribe from marketing texts. Transactional messages may continue during active service.
  • Help: Reply HELP for customer support information.
  • Message frequency: Typically 2-4 messages per month for active customers, fewer for prospects.
  • Message and data rates: Your mobile carrier's standard rates may apply. Arbuckle Nursery and Landscaping is not responsible for carrier charges.
  • No resale: We do not sell, share, or rent your mobile phone number or SMS opt-in data with third parties or affiliates for marketing, promotional, or lead generation purposes.
  • Consent is optional: You are not required to consent to text messages as a condition of purchasing our services.
  • Carrier not liable: Your mobile carrier is not liable for delayed or undelivered messages.

Our business messaging program is registered with The Campaign Registry under A2P 10DLC to ensure compliance with mobile carrier requirements.

7. Email Communications

If you provide your email address, we may send you:

  • Transactional emails — quote confirmations, appointment reminders, invoices, receipts, and project updates (required for active customers)
  • Marketing emails — promotional offers, seasonal reminders, and landscaping tips. Every marketing email includes a clear unsubscribe link. We honor opt-out requests within ten (10) business days as required by the CAN-SPAM Act.

You may opt out of marketing emails at any time by clicking the unsubscribe link or by contacting us at (317) 374-0258.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, measure advertising effectiveness, and deliver targeted ads on Facebook, Instagram, and Google.

You can manage cookies in your browser settings. Disabling cookies may affect how our website works. You can opt out of targeted advertising cookies:

8.1 Meta Pixel and Conversions API

We use the Meta Pixel (JavaScript) and Meta Conversions API (server-to-server) to track conversions, optimize ad delivery, and build remarketing audiences. Before sending personal information (email or phone) to Meta, we hash the information using SHA-256 encryption, a one-way cryptographic function that prevents the raw data from being exposed. Meta's handling of your information is governed by Meta's Privacy Policy at facebook.com/privacy/policy.

9. Data Retention

  • Active customers: duration of the business relationship plus seven (7) years for tax and accounting
  • Prospects: up to three (3) years after your last interaction
  • Marketing contacts: until you unsubscribe (we keep a suppression record)
  • Website analytics: typically 26 months
  • Communications records: three (3) years after the last communication

After retention expires, we delete or anonymize your information unless legally required to retain it longer.

10. Data Security

We implement reasonable technical and organizational security measures: TLS 1.2+ encryption in transit, encryption at rest for sensitive information, access controls, regular security updates, and secure payment processing. No security measure is perfect. If we become aware of a breach that affects your information, we will notify you as required by applicable law.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, opt out of marketing, and withdraw consent with respect to your personal information. To exercise any of these rights, contact us at (317) 374-0258 or email arbucklenursery@gmail.com with the subject "Privacy Request." We will respond within thirty (30) days.

12. California Residents (CCPA and CPRA)

If you are a California resident, you have additional rights under the CCPA/CPRA including the right to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and non-discrimination. Arbuckle Nursery and Landscaping does not sell personal information for money. To exercise your California rights, contact us and reference "California Privacy Request."

13. Children's Privacy

Our services are not directed to children under sixteen (16), and we do not knowingly collect information from children. If you believe we have information about a child, contact us immediately.

14. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and, for significant changes, notify you by email or a prominent notice on our website.

16. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Arbuckle Nursery and Landscaping
Address: 1715 South Hunter Road, Indianapolis, IN 46239
Phone: (317) 374-0258
Email: arbucklenursery@gmail.com
Subject line: Privacy Request

This Privacy Policy was last reviewed on May 6, 2026.